People do not hire lawyers to socialize. They hire lawyers because something important in their lives is in jeopardy. For some it might be financial survival, for others the protection of their family, and still for others the survival of values that protect their family and community. Folks hire lawyers to confront a challenge.
Someone's first meeting with their lawyer is usually focused, after polite introductions, on a mess that they are in, an evil that must be addressed and overcome, or a need that should be filled. People generally do not want to go see a lawyer - particularly for the first meeting. They can feel embarrassed at their predicament - no matter its cause. Assured confidentiality helps, but fears for the future can immobilize even tough customers.
Our first job is to listen, both to what is being said and what may not be said. Value the courage that it takes to enlist a stranger for help. Assure our client that we are no different than them. We have the benefit of experience:
- Experience that teaches us that we all suffer.
- We all find ourselves in messes of one type or another.
- We all have been hit by some type of evil in our lives.
Our best service to our clients in serious personal injury and wrongful death cases is not only compassion and professional excellence, but belief. We need to believe in our clients. If we cannot do this, we cannot be their best advocates.
While many cases might appear to be similar, they are all unique. Folks are different. Families are different. Losses, both economic and emotional, are different.
No matter the story, the question to the lawyer is the same - "What can you do about it?" We can start by asking questions - questions that don't sound or look like a checklist. Information is critical, and collecting it is time-consuming. Using that information in a timely way is even more critical.
Every case and every client present something new - something challenging. Answering new challenges can be something like the work of an artist. Imagination and spontaneity are important. Ultimately, what we can do about our client's problems rests upon strong commitment and an ethic that requires hard work, innovation and excellence in helping our clients. That's what we at Hackard Law can do about it.